Donor Relations Specialist

Nashville, Tennessee, United States · Development

Description

Blood:Water is seeking a front-line communicator who is a proactive problem-solver and provides an exceptional engagement experience for those looking to dive deeper into our mission, whether for the first time or hundredth time. This position is an opportunity to use skills associated with relationship building, creative problem solving, and memorable customer service as a resource for our supporters and donors. The ideal candidate will be a self-starter with a vision for stewarding existing donors and expanding the reach of Blood:Water on a grassroots level.


Job Summary:

Oversees the stewardship plan across donor segments in support of execution of the fundraising plan, including tracking and reporting of development metrics. Implements mid-level fundraising efforts that incorporate mass communications and personalized touch points, and supports donor cultivation events as well. Also ensures excellence in customer service by handling phone and email correspondence with “first contact” interest, online fundraiser support, and donation processing.


Key Responsibilities, Actions and Results include the following, while other duties may be assigned:

Key Result #1 – 40% - Executing the stewardship plan and entire gift acknowledgement process to increase donor retention and engagement

Key Result #2 – 40% - Executing the mid-level fundraising program that includes mass communications and personalized touch points

Key Result #3 – 15% - Timely and quality customer service and online fundraiser encouragement

Key Result #4 – 5% - Donor cultivation event logistics and support

Requirements

Skills, Education, Experience:


Critical Qualities:


General Information:

Benefits

Benefits include PTO, health insurance, SIMPLE retirement

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